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Thread Statistics | Show CCP posts - 6 post(s) |
Graic Gabtar
The Lemon Party
306
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Posted - 2012.06.26 03:17:00 -
[1] - Quote
I'd actually petitioned before the lockfest this morning predicting carnage.
Guess what? It happened! EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
307
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Posted - 2012.06.26 05:13:00 -
[2] - Quote
What I sent to CCP on the topic...
Quote:I gotta say this recruitment drive is hauling a poor crop indeed. Check out this one: https://forums.eveonline.com/default.aspx?g=posts=125679=unreadNo empathy - check. No effort at all to help - check. Immediately close the user's thread without any chance for the community to help - check. Link the customer to an already closed thread - check. Forums are to communicate and to lessen the burden of support - basically the cost of it. If you empower a group of drones who fail to understand that they at some level need to represent your company as well as mindlessly apply "rules" then you are doing yourself a great disservice. Why you even let them say "rules" is beyond me. Forum moderation is 100% subjective and dependent on infinite combinations of context. Make your people say "guidelines". Semantically the same thing, provides infinite wriggle room and is not as confrontational to the customer. Who is educating your moderators? Moderators should be polite, but firm. Most importantly they should give the customer a feeling they appreciate their position, even if they privately could not care less. I have no idea where you are getting these people, but Gods you are creating a miserable time for yourself down the track.
EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
307
|
Posted - 2012.06.26 05:23:00 -
[3] - Quote
Jason Marshall wrote:They deleted the thread. Bah.
Shows just how bad it was.
The OP created a thread saying "Hey guys can you help I have this error..."
And the ISD in about 3 milliseconds the response was closed thread and closer of "NO DUPLICATE THREADS! THE RIGHT THREAD IS HERE!"
And he linked to some closed thread. The OP re-posted in a huff and THAT was the start of the madness, not the tucked in shirt - that was the second error.
EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
308
|
Posted - 2012.06.26 07:19:00 -
[4] - Quote
Pipa Porto wrote:Pesky LaRue wrote:Pipa Porto wrote: Hint: I was here all day. But I understand that you might not recognize my name because I'm new to posting on this toon.
aha, so you're just deliberately misinterpreting events to justify all this forum drama. Again, got it. There were some seriously overreaching acts made by certain ISDs. Some people got Huffed. The ISDs got even more huffed and stopped checking their work. Forum exploded. I have been lurking for about the last 11 hours (slow day at work). That's basically how it went down.
An ISD made a couple of howlers and instead of taking a breath ploughed on foolishly.
Forum melt. EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
308
|
Posted - 2012.06.26 08:01:00 -
[5] - Quote
ISD Athechu wrote:Greetings, IGÇÖm Athechu a Commander (Assistant Team Lead) of ISD:STAR (In-game ISD). I am currently also helping out the ISD:CCL with the forums but I focus mainly on the EVE New Citizens Q&A section of the forums. First please visit the ISD Wiki page and understand the differences of the teams. It will explain a lot more of what the teams within the ISD do. http://wiki.eveonline.com/en/wiki/ISDReading through this thread and watching I see that that both sides have made mistakes. Posters that delibertly started to create spam/troll/argue threads in the forum and ISD members for not explaining which rules have been broken. Now the focus has been shifted to the ISD as being some kind of supreme evil overlords. We are players of the same game as you and we enjoy it like you. The difference is that we have decided to contribute our time to the community that makes EVE so great. CCPGÇÖs Internal Affairs team watches over not only the ISD accounts but our player account(s) as well. If an individual of the ISD is found abusing their volunteer position CCP will take the appropriate actions. No ISD team has the ability to ban anyone from any server, or forum. But just like you we do have the ability to report problems to the appropriate people using the same methods. CCP internal teams handle all of that. If you have a reasonable suspicion that an ISD member is abusing his/her position in some way in the game, you can contact Internal Affairs directly by sending an e-mail to [email protected] or file a petition using the methods below (only choose one method). In game: Press F12, click create new petition, Group: Rules and Policies, Category: Game Masters & ISD Out of game: https://support.eveonline.com/Pages/Petitions/CreatePetition.aspxPlease remember to include forum links and a name of who you are reporting. This helps in insuring a timely investigation. Fly safe! I will expand on this and send you an email.
However, for now go dig up the petition I sent in just before this forum exploded once the warning signs were evident.
Your "Ensign" ISD representatives made an absolute hack job of CCP's forum today and guess what? Don't expect that evil and bumbling overlord tag to vanish any time soon.
People may want to contribute their spare time to moderating forums but moderation is much more subtle than locking threads and simply putting your hand up frankly isn't good enough. I see you see also obsessed with "rules" that have "been broken". This attitude simply is not sufficient to manage such a farrago. CCP shoud have never allowed such an "us and them" culture to take root here.
You call it "abuse" but I will call it incompetence through ignorance/lack of ability and suggest people email [email protected] for maximum visibility. EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
308
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Posted - 2012.06.26 08:22:00 -
[6] - Quote
ISD Athechu wrote:1) Petitions cannot be discussed on the forums per CCP Forum Rules (Rule 9)...
Please note I am not an officer of ISD:CCL... Sorry but I don't think you are doing much but validate our perceptions of the ISD to be frank. EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
308
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Posted - 2012.06.26 08:39:00 -
[7] - Quote
pussnheels wrote:isn t this a bit over the top just about every large gaming company is using volunteers to moderate their forums
Just give them a chance to proof that they are capable of moderating these forums in a fair and neutral way Yes, but I've seen it done a lot better than this.
They can "proof" (sic) what they like but the last 12 hours was appalling.
EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
310
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Posted - 2012.06.26 10:28:00 -
[8] - Quote
ISD Athechu wrote:To be frank as well my job isn't to change your perception. All I'm doing is stating how to go about properly reporting something if you happen to disagree with it. Create one thread with specific issues that the community has. I decided to volunteer to help CCL out since they are a new team and I enjoy helping others and this just allows me to do so through another medium. Let us be honest you don't have a job, you volunteer. I'm not trying to deride your efforts but it is what it is.
Game forum moderators lack insights into most of what happens in the company and can ironically feel more annoyance as they not only need to toe the party line publicly but get little information from inside it. For example, I can logically argue on the forum about terrible support and create a great deal of noise doing it. My case might be compelling, but you can't really agree with me in any way. And like most other companies you can't verify claims unless you can get a response from an employee. Extend this to production problems, security breaches or cheating accusations and your lot is to do free PR and first level support. As a volunteer.
However, if your moderation team or overseers have no vested interest in changing the customers perception that the ISD shouldn't be trusted with a burnt match let alone their main communications asset then you should review your "job" description. Any volunteer moderator is only as useful as the last email complaint campaign. I'm not trying to be rude it is a fact and the culture of moderation here of lock, lock, quote rule, lock (not just restricted to the ISD) is very ordinary.
Thank you for the contact information, I will use it.
Finally though, this putting your hand up to help in other ways stuff is not Robinson Crusoe material. It's done widely and done a lot more effectively than here with the draconian, neat little bow rules that prevent any discussion of the environment that we all interact in by shuffling off everyone who complains to fill in a petition.
This only exacerbates the rage by the truly rancid petition response times and for me a complete lack of comprehension by the support staff every time I have had to contact them.
The most recent example was the banning of this character because the moderator in question did not understand the grammatical context of a post I had made. It was two weeks before it was escalated and reversed - with an apology I was grateful to get.
However, it was two of the most frustrating two weeks ever and because nothing can officially be discussed it's te most effective way to bury things.
I understand much of this is beyond your remit but is all interconnected if you want a sane forum.
I can see it now, you going to let these "Ensigns" fly without a net once CCP punish "The Five" and the swarm descends? EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Graic Gabtar
The Lemon Party
310
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Posted - 2012.06.26 10:54:00 -
[9] - Quote
Sentient Blade wrote:The whole issue sounds to me less like one of moderation and more like one of ego.
I get the impression that a (limited) number of ISD forum mods have decided that rather than trying to manage and moderate the usual douchebaggery and annoyance that you usually find on forums, they have instead gone full tyrant and set out to crush all resistance to their authority.
You can get away with that, but only if you're respected by the majority of the people. At this point it's fair to say the ISD has probably gone too far and lost the support of a large number of those which would typically agree with them. I always used to say to moderators who wanted to have a crackdown something along the lines of, "You can only do it for so long, but the second you ease up from lack of energy, the need to sleep or you are overwhelmed you've just become inconsistent. And that is probably worse than the problem you were trying to solve."
EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
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